We make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Any concerns should be raised with the Practice Manager Elizabeth Ellis. If after this discussion you are still unhappy Dr Anderson is the complaints manager for the practice and will be happy to discuss any concerns at a face to face meeting. If you do not wish to speak to Dr Anderson, another doctor will be happy to substitute. Further written information is available on the complaints procedure from reception.