Routine appointments are available every day throughout the morning and afternoon and last 10 minutes. If you have multiple problems to discuss, you may be asked to make another appointment. The most important issues will always be dealt with first.
Appointments can be booked in advance, but we hold back a percentage of appointments which can be booked “on the day” This helps us to comply with government access targets. If you wish one of these “on the day” appointments please call as close to 8:00am as possible. If you feel your problem is urgent we will always endeavour to fit you in as soon as possible. We aim to provide a routine appointment within 48 hours although you may not always be able to choose a particular doctor. Urgent cases will be seen the same day. Please help the receptionists by telling them whether or not you feel your problem is urgent. The surgery is open continuously between 8:00 am and 6:00 pm from Monday to Friday. Doctors are available for telephone advice. You will be asked to provide the receptionist with a contact telephone number and a brief outline of your request.
- The GPs consult between 9:00am and 11:30am and between 2:00pm and 6:00pm.
- The Ante-natal clinic runs on a Wednesday between 11:00am and 1:00pm
- The Baby Clinic runs between 14:00pm and 15:00pm on a Wednesday.
We appreciate that it can be very frustrating for patients who feel unwell to book an appointment. We continually monitor the amount of available appointments we have. Unfortunately some patients abuse the appointment system and spoil it for others. It is common courtesy to phone and cancel your appointment if you no longer need it or you are unable to attend. Patients who continuously abuse the services in this manner may be asked to register with another GP Practice. Many of our genuine patients are suffering as this has an impact on available consulting time. Please appreciate that it is not the receptionist fault that there is not always an appointment with a doctor of your choice at a time that suits you.
Surgeries Running late
At times you may be kept waiting longer than you expected for your doctors appointment. Consultations can often take longer than the ten minutes allocated.
Please be understanding at these times as it may be you who needs more of your doctors time.
If possible please try to telephone before l0.00am with your request and current contact details. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a District Nurse, or arrange a hospital or surgery attendance. House visits are only available for patients who are terminally ill or housebound due to illness or disability. It is almost always better to see patients in the surgery where we have the appropriate equipment and backup to give high quality care.
One GP consults for an additional 2 hours and 15 minutes each week in order to accommodate patients who are unable to attend within normal practice hours. These times vary between 7:15am – 8:30am and 5:30pm – 6:30PM. Please ask our reception staff for further information.